5Day - Norwich

BeckyLouiseTurner

I booked an intensive course with 5day in Norwich which I did last week and passed my test today. My instructor Greg was brilliant, he made it a really positive experience. I had previous learning experience in London from 12 years ago so wasn’t a complete beginner, and I had already passed my theory test so I believe that made my experience a little easier as I could focus solely on the practical. I also had a really good experience with Donnie, and him and Greg were really friendly and helpful. I’m so thankful, as because of Greg I have overcome something I had been putting off for 12 years!

Bethany J.

Poor service. Company is falling to pieces. Instructors are very unprofessional- lack professional views and engage in what I would class aa inappropriate conversations. Lots of hidden costs. Would not recommend this company. I have since passed privately with an ex employee of the company. Who I would class as professional.

kevin B.

Completley disappointed with the Bury St Edmunds branch.
Completed the 5day course and passed the theory however had to wait for a test date.
Once received my son continued to use the same instructor privately to keep upto date with what he learnt.
We are now 13 days from his test to be told the car usnt available and was also told to source another firm.

Reply ...

Your T&C's state 'The hire car is supplied without charge on the 1st test booked and every effort is made to supply the car that was used for training.
The instructor must have felt he is practical test ready otherwise wouldn't have advised to use another vehicle.. he clearly stated the vehicle is not available. My son received a text about an assessment however it was short notice and due to university commitments couldn't do it. No other correspondence has been received.
Could we please get this resolved.

alice

I had Greg and he was honestly the best instructor I could ever have. He was so calm and patient with me, and was super helpful with tips and tricks. Highly recommend 5day because of him!

Nathan W. (.

Absolutely awful feel ripped off will never recommend only saving grace is the driving instructors you pay all this money to sit in a class on a free app you could do why you are at home. get your self a good private driving instructor instead and save your self time and money I had experience driving and tbh I dont believe this would benefit any first time drivers not to mention you have illegally used my photo I told 5day you where not aloud to use my image as I was not happy with the service you provided I will be seeking legal action

Nicola F.

I’m not to write bad reviews but my experience with 5 day intensive driving course has been shocking!
We had paid for a 5 day course on the wed my son was told to come in at 12 and on the fri he was bought home early at 13 30 both of those days he was in at the same time and out at same finish time, and at the end of the week was told he couldn’t be put in for test as not ready and needed extra hours!!!the explanation to me by a woman in customer service was that they made up the time! He passed his theory and then we were told his instructor had no availability. we had to make all of these calls ourselves I found the customer service lady very defensive and quite rude and do very unhelpful, would never recommend this intensive course to anyone and have since heard so many others with same complaint I’ve now spoken to an instructor and wish we’d used them from the start.

Stacey S.

Just completed my 5day intensive course at the Norwich branch. Had a great week, My theory trainer Greg helped us immensely to prepare for both multiple questions and Hazard perception. I was booked in for the Thursday so only had 4 days to fit in as much knowledge as i possibly could. But with the great support and help I received I managed to pass with flying colours!! Our entire group did!!!

My practical lessons were really good. My instructor Alex Cunha was amazing. She made me feel relaxed, made me believe in myself and most importantly showed me how to drive a car!! She done this in a way that I would understand. She was very fun, and made my week much more enjoyable. Unfortunately me and the Clutch are not compatible. So I have decided to take a few extra lessons in an automatic before booking my practical test. Alex was so very understanding and supportive with my decision, and has tried her best to get everything in order for me to get me on the road!! So next week I’ll have a few hours lessons with my new Auto instructor Aki and hopefully be a legal driver in no time 😌

Jack B.

Absolutely awesome place! Instructors are amazing, the theory is so well explained, felt so comfortable and reassured the whole way through, I'd recommend them to anyone.
Andy is an absolute whiz with the theory and Donnie was an absolutely incredible instructor, definitely go here to learn!