The Dolphin - Haywards Heath

Linda L.

I would like to say how helpful the staff are,we have been twice this week the first time my husband caught his arm in the changing room and the staff were very attentive.
The second time l caught the switch of my Hazzard lights ,so the battery was flat l went to the desk and they put out a call and one of the staff l think his name was Lee or Leo but he came and jumped our car ,he was so helpful and polite we cannot thank him enough, he is definitely an asset to your staff

Tibor K.

I honestly don’t understand how The Dolphin Leisure Centre justifies its membership prices. The facilities are far below the standard you’d expect for what they charge. The showers are a mess—leaking from everywhere except the actual showerheads! It’s baffling that something as basic as functional showers hasn’t been addressed.

The changing rooms are equally disappointing. Most of the lockers are missing keys, making it a hassle to find one that’s usable. The overall state of the place reminds me of a post-communist facility—except for the reception area, which seems to be the only part that looks presentable.

As for cleanliness, I have no idea how some people in the reviews claim the place is clean. From what I’ve seen, the cleaning standards are far below acceptable. They could do a hundred times better in that department, and it still might not feel up to scratch.

This place has so much potential, but it needs a complete overhaul—better maintenance, more attention to detail, and a stronger focus on customer satisfaction. Until then, I can’t recommend it, especially at the current prices.

A L.

*Update 2024*
They have improved the gym and have made an effort on improving maintenance generally, well-done.
Good addition of a water fountain near reception. Thank you.

Shame that there are now less running machines and still some maintenance issues remain. But certainly is better.

*Previous review*
In pretty bad shape. The health suite showers are covered in mould on the walls and there is literal mould growing out of the vent ducts, like mushrooms. Yup, all the visitors breathing that. Stranger Things comes to mind. Ceiling tiles missing for months in that shower room. Rust holes in the shower walls. Had to complain for floor there to be cleaned and remove smell of piss a couple of weeks ago.

Jacuzzi is timed and not button operated.

Suspicious stains on floor in smaller pool in heath suite area.

The showers in the standard mens changing barely work and there is usually a puddle of stagnant water in a dip in the floor. The broken hairdryer in this changing room has not been repaired in as many years as I've been a member. Same as the broken toilet in the health suite changing room. Seems like all the toilets that aren't near reception have not been renovated since the place was opened. This is reflected by non working taps etc. Similar situation in many other areas of the facility, with worn carpets and stained ceilings.

The gym plays music with YouTube adverts. Although the gym is more than packed at peak times with teenagers, the staff refuse to open the second zone downstairs which was once an overflow...why? To save on staffing costs. Two stars only because it has all necessary equipment and there is a sauna. £56pm is fairly overpriced considering the poor maintenance and the refusal to open a gym overflow. "Oh but it costs to heat the pool" I never use your pool, please create a separate membership for people who want pool access, if heating it costs so very much.

Jay A.

My first visit, but won't my last. Could do with more disabled parking spaces and clearer more consistent info on parking procedures. Nice and clean inside, staff were all really helpful and pleasant. Esp a swim instructor called Lynn.

Ash V.

Went for the roller disco - great fun.

Combination of adults hashing out their younger years at high speeds, and then just kids being kids.

Recommended for all levels.

Marshall's are really good too; if someone fell, they were on it in a heartbeat.

sam K.

Awful customer service. Me and my wife pay our membership to use the health suite for self guided hydro therapy.

The pool was supposed to be closed during the day and at the latest 3:30pm. I arrived around 4:30 p.m., and there was a sign on the door that read: due to unforseen circumstances, the pool is closed until further notice.

The pool was closed entirely for 2 days. Since this is the only thing we use our memberships for, and without notice, the pool was no longer usable, I complained. The staff on the phone were unhelpful as they simply said that they don't know when it'll be open, eventually 1 member of staff could confirm that but would be open the next day.

Essentially, the days which we had planned to go to the centre for the week were closed without prior notice, which means we paid for the service and did not receive the service. When I asked for a refund of 1 weeks membership, they suggested that a goodwill gesture would be 2 hot drinks from Costa.

Dakota R.

I took my daughter here who’s 7 months for swimming the other day, my mum came along too. It was the first time my daughter has been swimming so we went to the training pool. It was fantastic! The pool was perfect temp, only a few other families in the pool. The staff at reception were really kind too, lent us a coin to use for the lockers as sadly they’re cashless. I would give 5 stars, but the family changing room could be a bit cleaner but it wasn’t too bad, much better than the triangle in my opinion.

Carlos R. H.

Well we have spend almost all day on a Sunday there and i have to say i will give 3 stars and the reasons i think is more than fair as the place is very clean and tidy is a bit out of date the reception are very nice and helpful but all those swimming gear right there in your face no cool is like you arw walking to a shop or a Leisure Center? The coffee cafe good and clean the car park well great and Sunday as we didn't need to pay but very confusing as it looks like are two types of car park and the signs of way out are run out of paint.
The play cort well no enough air circulation as we have to opens the doors the cort well looks like no one have clean for a few days.
Do i want to go back? Well personally not but if we have too as we was there for a tournament well have too