Smyths Toys Superstores Carlisle - Carlisle

About Smyths Toys Superstores Carlisle

Located at Unit C1, Smyths Toys Superstores Carlisle, Kingstown Retail Park, Carlisle CA3 0JR, United Kingdom, Smyths Toys Superstores Carlisle stands as a beloved hub for all things toy and hobby-related. This expansive store offers an incredible range of products under one roof, making it a one-stop shop for families and enthusiasts alike. The store's convenient address and accessible facilities ensure a pleasant shopping experience.

Key Features

Smyths Toys Superstores Carlisle is not just a toy store; it's an adventure. With specialties spanning Toy Stores, Baby Stores, Bicycle Stores, Electronics Stores, Hobby Stores, Outdoor Sports Stores, and Video Game Stores, there's something for everyone. The store’s commitment to diversity in its inventory ensures that visitors of all ages and interests can find what they're looking for.

Information for Visitors

For those planning a visit, Smyths Toys Superstores Carlisle offers various conveniences. You can enjoy delivery services, in-store pick-up for online orders, and of course, the traditional in-store shopping experience. The store prides itself on its quick visit options, including same-day delivery, ensuring that your shopping needs are met efficiently. Wheelchair accessibility is a priority, with an accessible car park and entrance, making the store inclusive for all. Payment options include credit cards, debit cards, and even NFC mobile payments, catering to modern consumer preferences.

Customer Reviews

The enthusiasm for Smyths Toys Superstores Carlisle is evident from the customer reviews. With 27 reviews on Google My Business, the average opinion scores a commendable 4.3/5. Testimonials like one from a couple expecting their first child highlight the exceptional customer service provided by staff members such as Ethan, who went above and beyond to ensure they found the perfect items. Such experiences underscore the store's dedication to customer satisfaction.

Getting in Touch

Those interested in exploring Smyths Toys Superstores Carlisle further can reach out through their website: smythstoys.com. Here, you can find detailed information about products, store hours, and special events. Don't hesitate to visit or contact via phone at 1228594832 for more personalized assistance.

👍 Reviews of Smyths Toys Superstores Carlisle

Mark R.

5/5

My wife and I are expecting a new addition to our family, we went to Smyths in Carlisle to have a look at the travel systems and other items. We were greeted by a young man named Ethan whom was very pleasant to deal with and was a great help with our many questions. Thanks to him we left with a suitable purchase and felt happy that it was exactly what we needed. Thank you Smyths and especially Ethan.

SanMarino_CS

5/5

Fantastic store, the staff in the Carlisle branch are so friendly and really go out of their way to help. I buy a lot of Lego and they also understand the importance of keeping the boxes as nice as possible. Highly reccomended.

Rob N.

4/5

It's a good sized shop and everything is always laid out nicely, meaning you can find things easily. There's a decent baby furniture and car seat section, and the staff I've spoken to there are very knowledgeable. Parking is ample, but it is also very tight in the spaces.

Garyth O.

5/5

When it was open just before Christmas this store was virtually brand new and had just begun trading. Floor to ceiling with toys. Absolutely amazing. So much to choose from: from very early years to very big kids. Sales assistants were friendly, helpful and willing to offer advice on stock availability as well as delivery options. Wide aisles, good hygiene practices and tannoy announcement s about being safe whilst shopping.

Stuart S.

1/5

Carlisle store. At item was advertised at £14.99 on the shelf but was charged £19.99 at the till. We brought this to the attention of the till operator and was met with a 'computer says "No!"' type response.
E-mailed the customer service department (who I suspect are busy if the majority of the reviews on Trustpilot are to go by (64% are the lowest rating)). They acknowledged that it 'wasn't ideal service'. We then recontacted them asking if they'd refund the difference. Their response was that there's nothing they can do about this as the original query was raised in-store.
A rather peculiar way to run a business particularly when so many are currently facing hard times. I wonder how long this company will be around for; if they are aiming for longevity in the high street, perhaps their false advertising and poor customer service should be two things they aim to address first.

Joan F.

5/5

Fairly busy, felt they could have done with a few more staff on the shop floor to assist with customer queries etc but the staff the were there were pleasant enough.

L H.

5/5

Great. always lots of stock

David L.

5/5

Turned up today at the Carlisle shop with a big list of toys to collect that I had just saved as screen shots from the night before
Turned out my shopping list needed more than one trolley the manager who was helping me get a item off the top shelf took my full trolley put it behind the till for me and brought me a empty one to continue my shop
a young woman who worked there asked me if I needed help finding anything and had quickly helped me find all my remaining items
So I was at the till with 2 trolleys they scaned all my items and helped me to my car
What more can you ask
If I could give more than 5 stars 🌟 I would
Top job Carlisle store 👏 👌