Nuffield Health Hemel Hempstead Fitness & Wellbeing Gym - Hemel Hempstead

Pam G.

My partner and I have been a member of Nuffield Hemel for over 3.5 years and use the gym regularly several times a week without fail. Even though I think the staff, including all the gym personal trainers, cleaners and front desk, are lovely, very friendly and knowledgable, the building and maintenance of it are letting them and the name of Nuffield down. As examples, in recent weeks, management have displayed notices that there would be no hot water in the changing rooms for the following 3 days. Ok, we didn't like that at all as we always shower after gym as we are going on to work or on to visit /care for elderly parents but we accepted it and so had to go home afterwards in the opposite direction adding lots of time to our day. But on the scheduled days, arriving early with no shower towels or clean clothes we found there was in fact hot water as engineers hadn't started yet! There was no communication at all throughout the 3 days so we didn't know what to plan for. Now a week later, today, turning up to the gym at our usual 9am, notices were up for NO HOT WATER 9-12, no prior communication and totally screwing up our day again! The pool is also recently being closed on a regular basis for problems to be fixed but generally a text is sent to members about this. In conclusion, this gym needs to credit money to its members on any days that it is not working up to scratch or close and do a serious refurbishment of the building. It is not living up to the Nuffield Brand and we are seriously thinking of going elsewhere even though we like the equipment and its staff.

James H.

SCAMS going on with the parking fines. Please be aware. UK parking will not supply evidence of letters or photographs showing my disability blue badge whilst I was parked outside the main entrance on double yellow lines. I received two fines for £170 each. When I questioned this at the club, the club duty manager Leo contacted them directly, he mentioned to me that they had no records of my car, and that it's possible a scam. I cancelled my membership today as I
was told that I could park there with my blue badge with no restrictions. I'll keep all the members updated on my findings. Leo thank you for your help, the email you sent was forwarded onto my solicitor today, as there was quite a few accusations from UK parking company, and I will get to the bottom of this, hopefully in court

James Hartnett

luke B.

Would be 4 stars as generally it is ok but the shower taps need replacing on the pool side as the temperature not good and it's leaking from the pipes and changing rooms need a general clean especially the lockers. But the sauna, steam room does need more Attention and maybe more maintenance Needed... The Mangerment are aright sometimes and Help members if needed 😊 but Not happy with the cafe being closed when I get out the pool/Gym I end up going to Costa or Greg's for a cuppa 🤨

Tom B.

Have been a member for 18 months or so. Find all the staff very nice and the girls in the crèche are SUPERB. Can’t rate highly enough.

I can’t comment on much except for the main gym which is generally quite good except sometimes machines remain broken for a long time and lack of kettle bell weights.

Also the kid’s pool on a Sunday morning is only for private lessons which seems crazy as this is the main time families want to use it! Plus occasionally the showers and heating are not working.

Overall though really like the gym - just a few niggles and it could be 5 star.

Carol G.

I am 72 years old and this course has got me exercising daily. Francisca McNeill is a great trainer. I like the content of the course as it focuses on nutrition, and mental well being as well as physical exercise. Being committed to group sessions is what motivates me to come. When the course finishes, I will have connections with a number of people who I hope will meet up regularly and keep us all regularly using the gym.I would recommend to anybody. This is a great course.

Andy

Would be 4 stars as generally it is ok but the shower taps need replacing and changing rooms need a general soft refurb especially the floor. But I would forgo that for decent showers that don’t burn you as the temp has got stuck. Little kids use those showers from the swimming classes and I urge you to get that sorted!

General cleaning of the gym floor (the actual floor) would make difference as it can be gross and it is due to lack of cleaning from staff as the dust build up you see isn’t from use during the day. But generally ok good kit, well behaved and decent members and staff seem ok but they need to get the little things right for 4stars especially when you consider the cost

David H.

I have been a member of this gym since 2019. I have to say on reflection I realise how lucky I am to be a member here. The staff without exception, from the building support team to David the Manager are excellent at taking care of the gym and doing their very best to help in any situation. It is always a positive, harmonious environment with a fantastic energy! I cannot praise them highly enough. The facilities are continually upgraded and maintained and are always kept clean and tidy.

Excellent work Nuffield team a gym to be proud of!

Chelsea W.

Really great gym facilities. Great sauna and swimming pool for just casual swimming. The swimming pool is all one level and doesn’t have a deep end. It’s also quite small. The lady at the front desk was friendly and helpful.