wilko - Oxford

Wilko: A Comprehensive Overview

Wilko is a well-established hardware store operating across the United Kingdom. Located at Address: Templars Square Shopping Centre 1/2 The Square OX4 3UZ, United Kingdom, it offers a broad selection of products catering to both home improvement and everyday needs. The company’s website, wilko.com, provides a convenient platform for browsing their extensive inventory and accessing store information. Wilko distinguishes itself through its commitment to competitive pricing and a focus on providing value to its customers. They also offer several convenient services designed to enhance the shopping experience, including same-day delivery and various payment options.

Location and Accessibility

The Templars Square location positions Wilko within a vibrant shopping environment. This location allows for easy access for local residents and visitors. The store’s address is Address: Templars Square Shopping Centre 1/2 The Square OX4 3UZ, United Kingdom, ensuring clear directions and straightforward navigation. The presence of other retail outlets within the shopping centre further contributes to its accessibility and convenience.

Product Range and Specialties

Wilko’s core expertise lies in hardware, but their product range extends far beyond this category. Customers can find a diverse selection of items, including:

• Paint and Decorating Supplies: A comprehensive range of paints, brushes, rollers, and other decorative items.
• DIY Tools and Equipment: From hand tools to power tools, Wilko provides a variety of equipment for home improvement projects.
• Household Goods: Items such as kitchenware, bathroom accessories, and cleaning supplies are readily available.
• Garden Supplies: A selection of tools, plants, and garden accessories to support outdoor projects.
• Party Supplies: Decorations, tableware, and party favors for celebrations.
• Health and Beauty: A growing range of personal care products.

The store’s inventory is frequently updated to reflect current trends and seasonal demands, assuring customers find what they need. Prices are generally considered to be competitively priced, making Wilko an attractive option for budget-conscious shoppers.

Payment Options and Services

Wilko has implemented several modern payment methods to cater to customer preferences. Debit cards and credit cards are widely accepted, ensuring flexibility in purchasing. Furthermore, the store supports NFC mobile payments, streamlining the checkout process for customers using contactless payment methods. Interestingly, the store’s website and some physical locations offer an option for self-service checkout for card payments, although some customers have noted this process can be slightly cumbersome.

Customer Reviews and Reputation

Wilko has garnered a significant number of customer reviews on Google My Business, with a total of 793 reviews reflecting a wide range of experiences. The average opinion is 4.2 out of 5, indicating a generally positive perception of the store. While many customers appreciate the store's selection, competitive prices, and convenient location, a recurring theme in the reviews is the potential for long queues at the tills, particularly during peak hours. The self-service option, while appreciated by some, is considered a slightly complicated process by others. The store’s staff are generally described as helpful and knowledgeable, contributing positively to the overall customer experience. Despite these minor operational challenges, the majority of customers find Wilko to be a reliable and satisfactory shopping destination. The store’s bright and well-stocked environment is frequently mentioned as a positive aspect of the shopping experience.

Additional Points of Interest

• Wi-Fi is available in-store, allowing customers to stay connected while shopping.
• Wilko frequently participates in promotional offers and discounts, providing opportunities for savings.
• The store’s website (Website: wilko.com) offers detailed product information and online ordering capabilities.

Overall, Wilko presents itself as a practical and accessible hardware store offering a diverse product range and convenient services. While minor operational inefficiencies have been noted, the store’s positive customer reviews and competitive pricing position it as a valuable resource for both DIY enthusiasts and everyday shoppers.

👍 Reviews of wilko

Rob D.

3/5

Like most Wilkinson stores this one is bright and well stocked and the goods are competitily priced, i thought this 5 litre white paint for just £7. The bad news is the woeful queuing for the tills, there is an option to serve yourself if you are paying by card, however this is a bit of a faff, and you feel like an unpaid staff.

Amanda L.

5/5

I received excellent customer service today. First Elizabeth kindly looked up a product on the stores stock website. She was so friendly and seemed very happy and polite. Sandra then took me to the item and gave me some advice regarding ideal products for my needs. She was also very approachable, friendly and content in her work. I will return to this store in the future I shall also recommend it to friends & family

Darrell W.

5/5

Love it been going there for years. They sell all sorts from food to garden stuff house hold stuff all cheap and affordable I love it. Got many garden stuff from there benches BBQs seeds I took to Malaysia that my misses couldn't get. Well cool place

Dessi V.

5/5

Always happy with wilko!! So reasonable price!!
I wish that there was another one in city centre. There were no smaller bins and if this could be added it will be even better.

Rachel C.

5/5

Usually the time that I go is quiet if you're picking up click and collect. Staff are friendly and sometimes there are great deals in store. If your looking for something that may have sold out at other Local wilko's try this one

Michal S.

2/5

Just went there to see if there was anything decent on sale since it went into administration, but no luck as the shelves were almost empty like for the last 2 years and there was not much on sale at all. Such a shame as it used to be a lovely place to shop.

Lorraine J.

5/5

I do like the occasional trip to wilko. They are very good at having in stock what is displayed on their website.

Not enough Staff available for checkouts which clearly frustrated waiting customers.

Always well stocked and always a good place to bargain hunt for household essentials.

S B.

3/5

This store has a great selection, everything you need plus other stuff you didn't know you needed. You can order online and collect it here too. Many people go to the pound shop near by but many products are cheaper in Wilko like cleaning wipes, hand wash and more!
Reason for 3 stars only - You have to check what you have been charged, the pricing can often be wrong (like special offer items being charged normal price) and items often have the wrong price on the shelf, sometimes there are no prices shown. The staff are hit and miss. There are some really nice ones but some are quite rude, one young guy treated me like I had the plague when he saw eczema on my arm.. They rush you at the checkout too, they start serving the next person when you are still trying to pack your stuff which makes me feel quite stressed.