North Ayrshire Council, Cunninghame House - Irvine

Introduction

North Ayrshire Council's Cunninghame House, situated in the heart of Irvine, Scotland, serves as the local authority's corporate headquarters. This modern building, nestled in the Friars Croft neighborhood, plays a pivotal role in the administration and delivery of services to the residents of North Ayrshire. This article delves into the main services provided, the location and accessibility, unique features, practical information, and positive aspects highlighted in reviews of Cunninghame House.

Main Services

• Council Services: Cunninghame House is the hub for various council services, including housing, social work, and education. Residents can access information, make enquiries, and apply for services here.
• Customer Service Centre: The building houses a customer service centre where residents can pay bills, report issues, and access council services face-to-face.
• Council Meetings: Cunninghame House is the venue for North Ayrshire Council's meetings, where local decision-making processes take place.
• Community Facilities: The building includes community facilities such as meeting rooms and a civic suite, which are available for hire for community events and activities.

Location and Access

Cunninghame House is located at Friars Croft, Irvine, KA12 8EE, United Kingdom. It is situated in the town centre, close to the River Irvine and within walking distance of Irvine railway station. The building is easily accessible by public transport, with several bus services stopping nearby.

For those driving, there is a large, wheelchair-accessible car park available at the rear of the building. The car park has dedicated spaces for disabled drivers and is monitored by CCTV for security. The building also offers wheelchair-accessible entrance and toilets to ensure accessibility for all.

Featured Characteristics

• Architecture: Cunninghame House is a modern, four-story building constructed from glass and steel, with a sleek, contemporary design that stands out against the historic backdrop of Irvine.
• Sustainability: The building is designed with sustainability in mind, featuring energy-efficient lighting, heating, and cooling systems to reduce its environmental impact.
• Art and Culture: The building's public spaces showcase local art and cultural heritage, with a changing programme of exhibitions and displays.

Practical Information

Cunninghame House is open to the public Monday to Friday, from 8:45 am to 4:45 pm. However, opening times may vary for specific services and public holidays. It is recommended to check the North Ayrshire Council website for the most up-to-date information. The customer service centre has a dedicated phone line for enquiries: 1294310000, and the council's website can be found at north-ayrshire.gov.uk.

Positive Aspects from Reviews

Cunninghame House has received 40 reviews on Google My Business, with an average rating of 3.3/5. Positive aspects highlighted in reviews include:

• Customer Service: Several reviewers praised the helpful and attentive customer service they received at the council's customer service centre.
• Accessibility: Many reviewers appreciated the building's accessibility features, such as the wheelchair-accessible entrance and toilets.
• Location: The central location of Cunninghame House was praised for its convenience, with easy access to public transport and nearby amenities.
• Parking: The large, free car park was highlighted as a positive feature, with reviewers appreciating the availability of disabled parking spaces.

While some reviewers had minor criticisms, such as long wait times or specific service issues, the overall consensus is that Cunninghame House provides a valuable and accessible service to the residents of North Ayrshire. The building's modern design, sustainability features, and central location make it an important hub for local administration and community activities.

👍 Reviews of North Ayrshire Council, Cunninghame House

Alex

1/5

Brown bin collection is behind, what do I pay council tax for again?

Lisa M.

1/5

Absolutely shocking service. Bath has been leaking into kitchen for 6 years. Eventually got it fixed the other month. They were just going to patch up my kitchen ceiling till I mentioned black mould they looked and there was. Still waiting on them fixing it. Now have black mould in my bathroom. Absolute joke of a housing association. I have asthma and a child. Been calling all morning. No answer. Will he taking it further. The price of their rent and it takes them years to getting round to doing anything. Diabolical!!!

aleksa A.

1/5

Terrible council! COMPLETELY USELESS! I am having an extremely hard time settling in my new home because of the council`s mistakes on giving me information, they are impossible to speak to as they say one and do the other and don`t really know how to explain things to you! They`re solution is always money, telling me to apply to buy a space if I want my driveway entrance to be clear. Complaints are not even responded to, I think I made more than 3 now! DO NOT move into North Ayrshire!

Frozen W.

5/5

Very helpful, spoke with Pamela on the phone and was pleasant and friendly to talk to. She helped us with our query regarding Council Tax and School meals eligibility. Thank you very much North Ayrshire Council.

Pamela M.

1/5

Corry McDonald doesn't get back to you cover up for the people that work beneath her authority 😡

Freddie L.

4/5

Friendly and very helpful council.
Looking forward to working with them on my new project.

Shaun D.

1/5

Absolutely appalling council very happy to take money from you but very unhelpful when it comes to resolving issues and most staff at the call centre seem to take complaints very personally and don't understand that people are annoyed with the service that is provided or not as the case may be!.

Mama C.

1/5

Horrible, rude and unpleasant staff who have the art of looking busy while doing very little.