Arc Leisure Matlock - Matlock

Snizhana S.

Most often we are here in the pool, but today we came just quietly to spend time with the children on the game. It's quite a good setting and affordable prices. There is a cafe and a toilet. Enough parking space .

Kay G.

Came here for a swimming gala. I'm bitterly disappointed.
The car park is the size of a postage stamp, meaning that self-entitled parents just leave cars anywhere. ANYWHERE. Block the car park entrance? Sure, I don't care, my offspring are swimming here, don't you know?
After paying for a proper spot in the adjacent Premier Inn, I found my way to the viewing gallery.
The seating wasn't too bad, but the temperature in there was like being in a furnace. I thought at one point I would faint. And it seemed that they had sold more tickets than actual seats, and lots of people had to sit on the actual stairs! But that's not the fault of the leisure centre.
But, what is the centre's fault is the state of the toilets. Four stalls for ladies (one out of order) three sinks (one out of order) and two asthmatic hand driers (one out of order).
The only reason I've given two stars is because the staff were friendly and the coffee was good.

Kelu S. (.

A very beautiful, serene area. Close to Premier inn and less than 7minutes to the town. It is 3 minutes from McDonald’s. There is a cafe in the building and wheee you can get hot meals till 3:30pm everyday. There is WiFi in-house but no charging points

Theresa J.

We visited with my grandchildren today for them to go into the play center for part of my granddaughters birthday celebrations. We had pre booked online as we do not live locally.
Up on arrival there is an 'event' on with nothing but badly handwritten signs pointing this out when we drove in. Not only was there nowhere to park but all other cars are double parked and blocking the road. Parking attendance is absolutely needed for such an 'event'. Also a banner notice on the website pointing this out would have been helpful so we could have made an informed decision before traveling here, we could have gone elsewhere for use of just a play center.
The play center is nice but a really loud I'm assuming fan clicks on every 30 minutes which is unbearabley loud. There is also no staff watching the play center other than reception who are dealing with everything else, it's 100% parent watched most parents just aren't bothered so children just do as they please, some with no socks on which isn't hygienic. There is no gate system either so anyone can wander in and children can just wander out.

Joe G.

little duckling swimming class….

My son attended his first session and I was extremely dissatisfied with the quality of the class for the following reasons:

The teacher did not enter the pool, not what we were accustomed to for a one year olds baby class.
The pool temperature was uncomfortably cold, and within five minutes of the session, my son’s lips had turned blue, and he was visibly shivering. This is not acceptable for a children’s swimming class.

The overall structure of the class was disappointing, with minimal interaction or instruction from the teacher. Simply throwing toys into the pool and leaving parents to manage their children’s swimming is not a structured or beneficial learning experience.
After this session, I contacted the leisure centre to cancel my membership immediately but was informed that I would need to provide a 31-day notice period. Given the lack of transparency regarding the class structure and the substandard quality of the session, I believe it is only fair that my membership was cancelled immediately, very disappointing and now paying for a service we wouldn’t use even if it were free.

Roxanne P.

Visited on a Sunday.
Went for a family swim in the teacher pool. It was over run by older kids throwing watering cans and lobbing balls. Too noisy so a little kids pools where you'd think it be okay to take your two and four old without smacked in the face with flying watercans.
The pool was cold both kids lips turned blue quote quickly and the changing rooms were absolutely disgusting

Maisie E.

Absolutely rubbish service!!!
The women behind the help desk were appalling, i got charged £26 for a one of payment as she set it up wrong, so came to sort out once I had realised and she wanted me to pay £26 again! After explaining they were so judgy saying it was my fault when it wasn’t as the previous woman said it was her mistake and said to sort it next time I was in. Still had to pay £10 for one off payment. Ridiculous
Really unhelpful & so un welcoming

Jan P.

Leasure Center ok, but for bigest galas not realy enough. No place for rest, floor only. Not good.