Durham Visitor Contact Centre (Telephone Service) - Durham

Durham Visitor Contact Centre (Telephone Service)

The Durham Visitor Contact Centre, located at Address: Durham DH1 1WA, United Kingdom, serves as a pivotal resource for visitors seeking comprehensive information about the historic city of Durham. This telephone service operates as a central hub for tourist inquiries, connecting callers with essential details to enrich their travel experience. The centre is strategically positioned to assist both domestic and international tourists, offering guidance on attractions, events, transportation, and local services. Its primary role is to provide tourist information, ensuring that visitors feel informed and prepared for their explorations of Durham's rich heritage and vibrant culture.

Location and Accessibility

Durham, a city steeped in history and renowned for its stunning architecture, is easily accessible by various means, including train, car, and bus. The Durham Visitor Contact Centre is situated in a central location, making it convenient for tourists to reach. The centre is committed to accessibility, featuring a wheelchair-accessible entrance and a wheelchair-accessible toilet, ensuring that all visitors, regardless of mobility, can navigate the facility with ease. Additionally, standard amenities such as toilets are available for the comfort of all guests. This focus on accessibility reflects Durham's welcoming nature, mirroring the city's reputation as a place where history and modernity coexist harmoniously.

Services and Specialties

The Durham Visitor Contact Centre specializes in providing tourist information, acting as a knowledgeable guide for visitors. Through its telephone service, it offers detailed assistance, addressing inquiries related to attractions, accommodation, dining options, and local events. The centre's expertise extends to helping visitors plan their itinerary, ensuring they make the most of their time in Durham. Its staff are well-versed in the city's offerings, from the magnificent Durham Cathedral to the charming riverside walks. This comprehensive support system makes the centre an indispensable resource for tourists looking to immerse themselves in Durham's unique character.

Accepted Payments and Amenities

In terms of practical amenities, the Durham Visitor Contact Centre supports modern payment methods, accepting credit cards, debit cards, and NFC mobile payments. This flexibility caters to a diverse range of visitors, from those carrying traditional plastic cards to those utilizing smartphones for transactions. The centre is also noted for being good for kids, suggesting a family-friendly environment where children may feel comfortable and engaged. While primarily a contact centre, its role extends to being a potential point of information for various services, though specific offerings like sales or retail may be limited, focusing instead on informational and advisory roles.

Visitor Experience and Opinions

Feedback from visitors often highlights the value of centers like this in enhancing the overall tourist experience in Durham. Many reviews on Google My Business commend the centre for its helpful staff and thorough information, which contribute significantly to positive travel memories. The average rating of 3.7/5 across 13 reviews indicates a generally satisfactory experience, with visitors appreciating the centre's role in providing clear and concise guidance. These reviews frequently mention Durham's appeal as a city full of character and charm, with the contact centre playing a part in facilitating those experiences by offering timely and accurate information.

Furthermore, testimonials often reflect the importance of having reliable contact points during a visit. The Durham Visitor Contact Centre is praised for its accessibility and the ease with which visitors can obtain necessary details. This positive reception underscores the centre's effectiveness in meeting tourist needs and its contribution to Durham's reputation as a welcoming destination. While minor suggestions for improvement occasionally surface, the overall sentiment remains favourable, reinforcing the centre's position as a valuable asset for visitors.

Contact Information and Recommendations

For those seeking further details or assistance, the Durham Visitor Contact Centre can be reached via telephone at Phone: 3000262626. Alternatively, visitors can explore more resources on the official website, Website: thisisdurham.com, which offers additional information about the city's attractions, events, and travel tips. It is recommended that visitors contact the centre in advance for specific inquiries or during peak travel times to ensure prompt assistance. The centre is particularly useful for obtaining maps, opening hours for attractions, and suggestions for guided tours, making it an essential stop for any tourist looking to delve deeper into Durham's offerings.

In summary, the Durham Visitor Contact Centre stands out as a reliable and accessible resource for tourists visiting Durham. Its strategic location, comprehensive services, and commitment to guest comfort make it an invaluable part of the visitor infrastructure. By leveraging the information and support provided by this centre, tourists can fully appreciate the historical and cultural richness that Durham has to offer, ensuring a memorable and well-informed visit to this remarkable city.

👍 Reviews of Durham Visitor Contact Centre (Telephone Service)

Babs B.

5/5

Durham is a city full of character and charm! 🏰✨ The cobbled streets, historic buildings, and hidden little alleyways make every walk feel like stepping back in time. The architecture is stunning – from the grand cathedral towering above to the tiny details on old stone houses and shopfronts.

Perfect for wandering, exploring, and of course… taking way too many photos 📸😂. Durham truly feels like a storybook city, with history and atmosphere around every corner.

Highly recommended for anyone who loves architecture, history, and beautiful city vibes!

Capastian L.

1/5

Durham hasn't helped out the homeless problem correctly. Last night spent a freezing time outside, to the be told about the 4AM to 6AM round of those that seek out homeless people in Durham!

Was approached by a security personnel (rather intimidating how he got extremely close to a freezing and sleep deprived ones self) - instead of assisting and giving support around homeless problems, guy just immediately tells me "Could you leave the private area, no ones allowed here between 1AM to 5AM whilst using a rather rude and rash attitude, even breaking the social distancing at the time that security personnel should ALWAYS respect.

This could of ended badly, man is around 6"4 and had a bulky large body build (honestly a Hulk Hogan type of man). Had another with me during the time and he just didn't care that we were suffering from the effects of the cold! Won't ever trust Durham to aid in housing.. FULL STOP!

Jan B.

5/5

Can't praise the staff in this place enough. I wanted to know where the taxi ranks were in the city. The woman sent me information and then updated it later on. Service above and beyond. We'll done and thank you!

douglas H.

5/5

In my experience the visitor centre is very organised and are determined to make sure that any advise and recommendations are suited to your particular needs. They have at their disposal a wide rang of activities that will cater for practically most visitors wishes wether locals or tourists.

Alex I.

4/5

At least it was open.
Most Tourist Informatio offices have either shut down completely or have been closed due to Covid.
I get lost easily......?

John F.

1/5

Can't say I was impressed phoned several times and nobody picked up. As I live 3 hours away thought it prudent to call ahead.

Peter P.

1/5

Situated inside the library, but it was closed, not sure if it's ever open?

Dinah B.

5/5

Efficient, friendly and helpful service.