EduMap Insights

HM Passport Office, Durham [Appointments only] - Durham

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: Freeman's Pl, Durham DH1 1SL, United Kingdom.
Phone: 3002220000.
Website: gov.uk
Specialties: Passport office.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 592 reviews on Google My Business.
Average opinion: 3.2/5.

📌 Location of HM Passport Office, Durham [Appointments only]

HM Passport Office, Durham [Appointments only] Freeman's Pl, Durham DH1 1SL, United Kingdom
☎️3002220000

⏰ Open Hours of HM Passport Office, Durham [Appointments only]

  • Monday: 8:30 am–5 pm
  • Tuesday: 8:30 am–5 pm
  • Wednesday: 8:30 am–5 pm
  • Thursday: 8:30 am–5 pm
  • Friday: 8:30 am–5 pm
  • Saturday: 8:30 am–3 pm
  • Sunday: Closed

HM Passport Office, Durham: A Comprehensive Guide

For individuals requiring passport services in the North East of England, the HM Passport Office located in Durham presents a dedicated and specialized facility. Operating solely on an appointment-only basis, this office ensures efficient service delivery and minimizes waiting times for applicants. Situated at 3002220000 and accessible at Freeman’s Pl, Durham DH1 1SL, United Kingdom, the Durham Passport Office is a vital component of the UK government’s passport issuance program. Its strategic location facilitates convenient access for residents across a considerable geographical area.

The HM Passport Office, Durham, focuses exclusively on passport-related matters. This specialization allows them to concentrate their expertise and resources, ultimately providing a more streamlined and effective experience for applicants. They handle a wide range of services, including new passport applications, renewals, and replacement passports. It’s crucial to note that the office does not offer services related to citizenship or visas; it is solely dedicated to passport matters.

Key Features and Accessibility:

  • Wheelchair-Accessible Car Park: Applicants utilizing mobility aids will find a dedicated car park readily available.
  • Wheelchair-Accessible Entrance: The entrance to the office is designed to accommodate wheelchair users, ensuring ease of access.
  • Toilet Facilities: Accessible toilet facilities are provided for the comfort and convenience of all visitors.
  • Appointment-Only System: All visits to the Durham Passport Office require a pre-booked appointment. This system is implemented to manage applicant flow and guarantee focused attention.
  • Dedicated Staff: The team consists of highly trained professionals proficient in handling all aspects of passport processing.

Website and Contact Information:

For detailed information regarding application requirements, fees, and processing times, prospective applicants are strongly encouraged to visit the official gov.uk website: https://www.gov.uk/government/organisations/hm-passport-office/about/. This website provides comprehensive guidance and frequently asked questions to assist applicants throughout the process. Should you require immediate assistance, you can contact the office directly at 3002220000.

Customer Feedback and Reputation:

The HM Passport Office, Durham, currently maintains an average opinion of 3.2/5 based on 592 reviews on Google My Business. While the overall rating indicates room for improvement, many reviews commend the efficiency of the appointment system and the professionalism of the staff. It’s important to consider that individual experiences may vary. Applicants are advised to read a selection of reviews to gain a balanced perspective. The Google My Business page offers a valuable resource for prospective visitors to access recent feedback and insights.

Information for Prospective Applicants:

  • Appointment Booking: Appointments can be booked online through the gov.uk website. It is strongly recommended to book appointments well in advance, particularly during peak periods.
  • Required Documents: Applicants must gather all necessary documentation as outlined on the gov.uk website prior to their appointment. This typically includes proof of identity, proof of nationality, and supporting documentation as required.
  • Fees: Passport fees are subject to change and are detailed on the gov.uk website. Applicants should familiarize themselves with the current fee structure before submitting their application.
  • Processing Times: Passport processing times can vary depending on the application method and the volume of applications received. The gov.uk website provides estimated processing times.
  • What to Bring to Your Appointment: Applicants should bring their appointment confirmation, original documents, and any required fees to their appointment.

Overall, the HM Passport Office in Durham offers a dedicated and efficient service for passport applicants within the region. The commitment to appointment-only operations, combined with accessibility features and readily available information, contributes to a positive experience for those seeking to obtain or renew their passports. Navigating the application process effectively requires careful preparation and adherence to the guidelines provided on the gov.uk website.

Further Resources

For detailed guidance and frequently asked questions, please visit the official HM Passport Office website: https://www.gov.uk/government/organisations/hm-passport-office/about/

👍 Reviews of HM Passport Office, Durham [Appointments only]

HM Passport Office, Durham [Appointments only] - Durham
Harjit S.
5/5

LOST PASSPORT READ HERE. on Friday late night I discovered that I lost my passport I tore up the house for 2 days until I figured it’d be better to get a new one as I’m flying on Thursday. I booked an appointment first thing Monday morning. Despite being 2 hours away. Went to the passport office. Had a conversation with the staff checking bags which were great people. There was a younger man. Late teens early 20’s and an older gentleman who were both great help. When I got my number called. The lady at the desk was very helpful I wanted a passport immediately printed out for me. Which they will not do for lost passports. She told me that I can’t get one same day bit of a heartbreak when I found out but she said that she will try to hurry it up best she can. However there is hope. Don’t be alarmed. I’ve woken up today Tuesday morning to a notification that my passport is out for Wednesday morning and I will be flying on Thursday morning. So it has taken me just under 48 hours to get my passport. Buzzing baby off to Sicily ☀️.

HM Passport Office, Durham [Appointments only] - Durham
BSB
5/5

We Had or passports stolen and came here for the interview and assistance for renewal.
And I must say the lady who dealt with us was an absolute ST✨AR Ursula!(And her colleague)She couldn't of done more to help us. Many virtual 🤗 hugs to her.
Thanks sincerely👏

HM Passport Office, Durham [Appointments only] - Durham
Thomas R.
5/5

Booked an appointment to renew my passport, 1-week fast tracked. I arrived 5 minutes before my timeslot, place was empty, I was out of there in 3-4 minutes. Great service.

HM Passport Office, Durham [Appointments only] - Durham
Hoi Y. C.
5/5

My sister's online BNO passport renewal went very well and quickly. She was kept well informed of the passport status and when it would arrive via email, text message and WhatsApp.

What I find useful:
- Possibility to do passport renewal online with a digital
photo (for other European passports you still have to make an appointment at the town hall and bring a non-digital photo)
- Passport photo can be taken yourself with a camera or mobile phone.
- If the photo is not good, they will continue to send you a reminder until you upload a good photo.
- You can reschedule the passport delivery to another date that
is more convenient

Point for improvement:
It might be better if there was a possibility for the following option: when renewing the passport online, have the option to choose not to return the supporting documents and old passport to the applicant.
Reason: In other European countries, you can have the old passport destroyed when collecting the new passport from the town hall.

HM Passport Office, Durham [Appointments only] - Durham
Gihani S.
5/5

I wanted to say thank you to a lovely young lady with brown hair and glasses who could not have been more helpful and considerate when I needed to replace my passport. Thank you so, so much; I was able to go abroad as planned! 🙂

HM Passport Office, Durham [Appointments only] - Durham
joyce L.
1/5

I had applied online to renew both my mum and dads BNO passports back last Nov. Within 3 weeks my mums renewal was done perfectly whilst my dad's one was done in error so he was told to return it. Long story short, he returned the passport and 2 weeks later, he received the same wrong passport with corner cut off but WITHOUT his new passport! Some telephone operators were extremely un-knowledgeable as they do not even know what to do?! I was very shocked when one of them sent me to the home office for my dad's BNO renewal!
How could any passport offices fail twice to do such basics procedures of renewal?
Almost 5 months gone by, the issue has still not been solved.
I am their daughter who lives and works in Britain; and my parents are based in Hong Kong. I am their only child so I fly home whenever they need my help.
Now I had a call saying I was told to re-apply his application and make another payment online. What a joke! Today
is the fifth month since I applied for my dads passport. I just hope I won't be charged again because it wasn't my fault. It was the passport office who failed twice to give me the right passport.

HM Passport Office, Durham [Appointments only] - Durham
Adam P.
5/5

We paid for the super fast service as we were travelling in a couple of days. Got printed quickly. There was an issue with our appointment time as they’d allowed us to book one for 7.50pm, despite them closing at 3pm that day. They told us over the phone to just turn up earlier and it was fine in the end. Very quick. In and out in ten mins with new passport.

HM Passport Office, Durham [Appointments only] - Durham
Janice E.
5/5

Renewed my passport online. The service was fantastic so fast too. I went online on the Monday and my passport arrived Friday morning. I was contacted every day with an update of progress. Brilliant service other departments etc should take a leaf out of their book. Thank you 😊

Go up