Holiday Inn Peterborough - West by IHG - Peterborough

Elliot C.

Spent a year here on and off whilst working in the area.
I cannot fault the hotel one bit.
All staff are friendly and helpful whenever dealing with any issues.
Rooms were always cleaned to an extremely high standard.
Food at breakfast was always hot and in good supply.
Lovely pool and gym area.
Perfect hotel to spend time in whilst working away from home.

rubyyc2023

Came here for a one night stay and an event the next day. Staff have been so lovely and caring for everyone. Lovely food for breakfast, really impressed with the different foods that are on offer, hot and cold. We had a double room and a single room, the beds were really comfy and the shower was good. Overall, such a nice stay, and thank you so much to all the staff for making our stay so enjoyable.

Alison B.

I stay regularly at Holiday Inn Peterborough West, it is in my top 3 HI hotels and probably is the best which is saying something! .

What makes this hotel great is the staff. Always exceptional customer service. You feel special, welcomed and valued. The team know who you are and what you like, and what matters to you as a customer. Polite, professional and responsive.

I would like to recognise Charlie from the reception team and the awesome restaurant/bar hospitality team, in particular Henry, Ethan (who is such a credit to you - outstanding service), Alex, Alek, even cheeky chappy Jack who always puts a smile on my face!

Thank you for all you do!

Anony M.

I recently enjoyed a two-night stay combining work and leisure at this hotel, and it was a delightful experience. The value for money was excellent, with exceptional customer service and immaculately clean rooms. ( bit outdated though)

The only drawback I encountered was the limited spa access for children. Despite the spa's advertised opening hours until 9 or 10 pm, children are only allowed from 9 am to 6 pm. I was informed that this restriction is due to public memberships and the desire to provide quiet time for adult guests.

While I understand the need for balance, I believe hotel guests should be given priority, especially considering the spa's small size. Limiting public access could enhance the experience for staying guests.

Despite this minor issue, everything else about my stay was worthy of a 5-star rating. The hotel's commitment to quality service and cleanliness was evident throughout my visit.

Kristina

I recently had the pleasure of staying at this hotel and I can’t recommend it highly enough! From the moment I arrived, the staff went above and beyond to ensure my stay was comfortable and enjoyable. The check-in process was seamless, and the warm welcome set the tone for a fantastic experience.

The room was immaculate, tastefully decorated, and equipped with everything I needed for a relaxing stay. The bed was incredibly comfortable, and the attention to detail, from the high-quality linens to the thoughtful amenities, truly made it feel like a home away from home.

What stood out the most was the impeccable service. Every staff member I encountered was friendly, professional, and genuinely committed to ensuring I had a memorable stay.

Overall, this hotel exceeded all my expectations. I would not hesitate to return and will certainly recommend it to anyone looking for a perfect getaway. Thank you for a relaxing experience!

Snieguolesnow

I and a few of my colleagues attended the charity event at one of the venues of the Holiday Inn West on the 11th April 2025 and I would like to prise the amazing Manager Emma Jones for her exceptional communication and professionalism running it! This lady has such a lovely, but at the same time, strong and fair personality! Due to her it was my and my best ever experience since I started attending events not only at this Hotel, but even in general. |I wish Emma and her Team all the best and applause loudly for their outstanding work!||My colleagues second it too!

Tris1971

Always lovely to stay at Holiday Inn Peterborough. This time I enjoyed Room 218. A SuperKing Bed, along with a complimentary mini bar. I was welcomed to the hotel with a lovely smile, and my status benefits provided. Room upgraded, as well as welcome amenity of complimentary breakfast.

Breakfast is superb here, with soft poached eggs included in the buffet - if only they had smoked salmon too! The hot buffet is so well presented it is a credit to the hotel. I noticed an additional coffee machine, which helps to alleviate waiting lines too, so the investment is a good one.

One thing I really love about this hotel is the genuine friendliness of all of the staff who work here. They are simply lovely, and do everything they can to make sure that the guest has a wonderful stay.

A word of caution for negative things that I see developing though. Very sad sign to learn of a new £15 night charge for car parking. It just doesn't sit well for me as it is being levied at an out of town hotel that has no public transport links (not even a bus service passes by) so the GM needs to heed some advice here.. your regular guests will not appreciate the charge. I have also noticed Room Service now mentions a 12.5% gratuity (This is the UK not the USA) as well as a £5 tray charge, and finally, a towel rental fee of £2 per towel at the swimming pool if you do not use a towel from your guest room. Feels like the GM has become fixated on ancillary revenue streams all of a sudden. The GM would do well to remember that this hotel is in a sleepy part of Peterborough and not in some busy metropolis where money is plentiful.

crawleycarper1

The hotel was very clean. The staff are very friendly and the bed to be comfortable. Everything you need for an enjoyable stay. Food was fantastic. Thank you to all the staff for making us feel so welcome. See you next year.