New Milton Health and Leisure - New Milton

Mark J.

I've used the gym for about 8 years now. It's always been fairly average.
Positives: The new owners are updating the equipment and the fitness classes are good.
Negatives: the downstairs gym is unsupervised and often very messy, even at 7am. Since changing the lockers from coin to padlock, most people now leave bags and coats on the gym floor.

With stricter rules, the gym could be really good.

David R.

Weights room and gym are both good. Decent amount of machines and free weights. The one issue is that since freedom leisure took over it feels as though they do the minimum possible to keep the place running. When machines are broken it takes weeks and on some occasions months for them to be fixed. I have used a lot of commercial gyms and have never seen machines out of action for more than a couple of weeks. It's just the little things that are easy to fix that they just seem to ignore. An example is the dry changing rooms are off limits to customers until the school day has finished. It's hard to see why they can't just have them off limits at the time the school is actually using them rather than all morning and most of the afternoon. A sign on the door with the times they are being used by the school is not a difficult solution. Things like this do make the paying customer feel less important than the schools. It is a decent leisure centre, but there are just a few simple changes they could make to help it look and feel a lot better.

Denise P.

Absolutely appalling. Booking into an aqua class is a joke. Class times are changed without notice- just make sure you check every time you attempt to book. Not even instructors are given notice when someone decides to change the time of a class! The booking app is a disaster. Reception try to deal with issues but are poorly trained. Management at New Milton appears non-existent . Senior management clearly have a very poor grasp of what is going on at this centre- although they have been alerted to these issues. Despite two meetings with Senior Management the same problems not only still exist but are now worse! Using the New Milton Centre can be extremely stressful and should come with a Health Warning!

Tessa

My children do swimming lessons here and the upkeep of facilities is very poor. Showers out of order for months and months(signs saying they are working hard to fix…) very dirty floors in swimming area , cleaning rota on the wall filled in but floor filthy? I’m not sure if gets a proper clean rather than just a squeegee down.
Instructors are good which is why we keep coming at the moment.

Katherine G.

When on holiday in the area I pay for a swim and sauna. Recently I visited twice and the showers were luke warm and very weak. The shower/locker area was also too cold. Is this cost cutting? I paid more this time so I expect a good shower and no to be chilled by it?

Alison M.

I joined predominantly for the classes as I want to do about 4 a week and it’s more cost effective.
I joined about 2 years ago but cancelled after a month as few classes listed and very hard to book as the few that are listed were all booked out. I rejoined last week and nothing has changed. There are more classes during the day but again, the ones I want to do are booked out and even 5 days ahead, only 3 classes listed for the entire day and more aimed at people with poor mobility.
This is more than I pay at Shorefield and double the price of Puregym. I think I won’t be renewing at the end of the month unfortunately.

R -.

Useless. Have asked countless times about gymnastics lessons for our child but keep getting told to contact the instructor which I do by who never calls back. Why on earth did NFDC ever outsource the operation of its leisure facilities to this shambles?

S ?. P.

Upstairs gym area is pretty good following refurb. Downstairs weight room is poor. Leaking air con, old benches and equipment, old weights, and not enough different machines. They should check out what other gyms have. This is below standard. Swimming pool alright, changing room needs redoing as stinks. Needs some money chucked at it.