Nuffield Health Letchworth Fitness & Wellbeing Gym - Letchworth Garden City

Oliver D. B.

Echoing other reviews similar to my own, £5 a month price increase for absolutely nothing. The only justification given was inflation.
Poor condition equipment, mould in showers and to top it off today half off the lights aren’t working!

If it wasn’t for the friendliest of the staff this would be a one star review. I will be cancelling my membership to go and pay half the price for double the service at another gym.

Mandy H.

Having been a member for many years I have recently become very disappointed with the service, I like to attend the aqua classes, These are now oversubscribed, For the last week I have tried to book at 7am when the booking opens only to find that the booking system crashes ! When I finally manage to book at 7.03 I am 6th on the waiting list. The Gym has too many members as most classes are also over subscribed., Management do not seem to be concerned about customer satisfaction only about increasing the new member subscriptions. Why be a member if you cannot book a class.

J B.

Going downhill due to lack of upkeep to the facilities (e.g. Machines not working, out of service water taps & toilets and mold in the showers) whilst raising prices. All straight forward to identify and fix - therefore assume management is penny pinching. Considering terminating membership after 6 years of using the gym.

Vanessa

The cheek of raising prices again when the changing rooms and the gym equipment are badly in need of upgrading. I see another reviewer said this 9 months ago and no changes have been made. There are at least two other gyms in Letchworth with cheaper prices and brand new equipment and/or facilities. They need to up their game - refurb the changing rooms and buy new equipment if it keeps breaking. I'm considering whether it's worth staying to be honest...I feel like a mug for paying the price for these facilities when there's better and cheaper elsewhere.

Adam K.

The staff are really good but the facilities and equipment and looking very dated. The gym equipment in particular looks like it was last updated during the Blair government, with machines constantly out of order.

I’ve visited a few other Nuffield gyms in the same membership tier and they have much more modern equipment and facilities. I’m guessing Nuffield haven’t spent much since they took over this club a few years ago. Some serious money needs to be spent to bring this place up to standard.

The staff are the saving grace of this gym and the key reason why I suspect people are prepared to pay the hefty membership fee.

EDIT: 11 months after my original review, I’ve changed my rating from 3 star to
1 star.

Any prospective member should avoid joining until they actually invest some money in new machines. So many were out of order today and are constantly breaking down. Changing rooms are dated and showers are mouldy. Staff are still good but until the company are prepared to invest serious money in this place then look elsewhere.

D A.

Can anyone from the gym management tell me what's the point of having big ceiling air cons in the main area blowing a strong stream of cold air at your sweaty back during winter? It's not exactly a Dubai in the gym, guys. You hardly need any aggressive ventilation at all. The least you could do is listen to complaints from your members and act accordingly not just nodding and doing nothing about it. I repeat there's no need to blow any cold wind at us freeze us in the back while we exercise. Do you get it?

Kayleigh C.

Staff are really friendly.
Pool and changing area is clean.
Sauna and stream room good sizes and can fit more than you think in them.

Matthew Y.

Very positive and friendly atmosphere here. Clean, staff are great and welcoming. Good pool and decent size sauna and steam. A fair price. Thanks Nuffield Letchworth.