Nuffield Health The Oxfordshire Health & Racquets Club - Oxford

Will B.

Laura is a super star! She kindly fixed my gym card, which had been playing up for years. She was friendly, approachable and competent - thank you Laura! I am pleased I no longer have to queue and explain that there is an issue with my card every time I go to the gym!

A M.

I've been a loyal member of this gym for over 20 years, but sadly, it's gone from bad to worse. There’s no hot water in the showers, mold is visibly growing in the shower area, and the mechanical extractor hasn’t been cleaned in ages—raising serious hygiene concerns. The jacuzzi is permanently shut down because they apparently can’t afford the electricity bill. It's disappointing to see such neglect after decades of support. Management needs to seriously step up before more long-time members walk away.

Steve M.

As a visitor, I like the location, facilities and Cafe Bar area in this busy health club. The excersise equipment is extensive with Spa and beauty treatments including massage and an outdoor swimming pool. I would have given 5 stars if there was a Jacuzzi.

caroline W.

Wide range of classes, for all abilities. Great indoor and outdoor pools. Female cleaners keep the ladies changing rooms clean and tidy. Staff always friendly. I use the gym 4 times a week

Ruth G.

I have been a member of this gym for several years and today I needed to express my feedback publicly. Although the gym has two swimming pools and kind staff, the management is terrible. For example, I am deeply concerned regarding the ongoing poor maintenance of the bathroom facilities. Despite several increases in our monthly membership fees, it is disappointing to see that the bathroom conditions have not improved.

Today, I noticed several serious issues, including a hairdryer emitting smoke (making it the second broken hairdryer), two unusable showers, and multiple broken lockers. The facilities appear to be in a worse state than I have ever seen before.

I hope this bad review motivates people to do something about it!

aaron A.

The staff are great, really good classes and personal trainers, but the management are absolutely awful.
I have just received my second notice in less than a year that my membership is going up. Their policy is, if you cancel at the start of the month, you only need to pay until the end of that month. Of course it is no coincidence that they send out the email about pay increase on the second so even if you cancel straight away, you have almost 2 months to pay for to leave.
I will be paying over 15% more next month than I was this time last year.
So a word of warning for anyone considering joining, they can increase the price whenever they feel like and there isn't anything you can do. The gym is worse than when I joined, the hot tub has been covered up and hidden, and towels were never bought back after covid.
I will say that Matt is brilliant, I enjoyed doing personal training with him, so I would recommend him if you are sadly already stuck with the gym, but may be best to look elsewhere if you aren't

N

The Club used to be very good but now everything is falling apart and it is becoming a run down place.
First the jacuzzi gone and now the steam room. The sauna room is overcrowded and too cold now.
There is so much Black Mould in shower area (below zero hygiene), most of the showers are not working and water is always cold, the soap container is always empty and the changing room is so dirty and disgusting.
Most of the machines in the gym facility are broken and the wet cleaning wipes are constantly out.
If something is broken it never gets fixed again and when you complain then you are threatened that you will be banned from the facility.
There facility does not offers towels, plastic bags, cleaning blue rolls anymore and it closes too early now and you must get in an hour before closing time as they lock the automatic entrance doors.
Membership fee is not cheap and you do not get the basic service, facility and even the minimum expectation from a health club.
The only reason that most of the people go there is because it has a car park and located in Summertown, other than that there is no other benefits.

Alexandros B.

1. I have reported multiple times that Wi Fi in first floor is completely unusable. This together with no reception means that you are unreachable. The staff in reception, nodded, agreed but nothing is being done.

2. The men's showers either constantly brake or there is no warm water.

I think this venue needs some money spenting in infrastructure, every year it seems to be getting worse.