O2 Shop West Bromwich - West Bromwich

O2 Shop West Bromwich: Your One-Stop Shop for Mobile Phone Solutions

O2 Shop West Bromwich is a premier mobile phone store located in the heart of West Bromwich, United Kingdom. Our store offers a wide range of mobile phone services, including cell phone stores and mobile phone repair shops. With our expert staff and state-of-the-art facilities, we provide a convenient and hassle-free experience for our customers.

Main Services

• Cell phone stores: We offer a vast selection of mobile phones from top brands, including iPhones, Samsung, and more.
• Mobile phone repair shop: Our skilled technicians can repair or replace damaged or faulty mobile phones, ensuring you're back in touch with your loved ones in no time.
• Personalized plans: Our team can help you find the perfect plan that suits your needs, including data, voice, and text options.
• Business solutions: We offer customized business plans and solutions to meet the unique needs of your organization.
• Why O2: We provide a range of benefits, including exclusive discounts, rewards, and more.
• Search: Our knowledgeable staff can help you find the perfect mobile phone or plan to suit your lifestyle.
• Your Basket: Check your order status, track your shipments, and more.

Location and Access

O2 Shop West Bromwich is conveniently located at 33 New Sq, West Bromwich B70 7PP, United Kingdom. Our store is easily accessible by public transport, with nearby bus stops and train stations. We also have a wheelchair-accessible car park and entrance, ensuring that everyone can visit us with ease.

Parking is available near our store, with clear signage and ample parking spaces. We recommend arriving early to secure a spot, especially on weekends and public holidays.

Our store is open from 9am to 7pm, Monday to Saturday, and 11am to 5pm on Sundays. Please note that these hours may be subject to change, so it's always best to call ahead or check our website for the latest information.

Featured Characteristics

Our store is equipped with the latest technology, including Wi-Fi and NFC mobile payments. We also offer a quick visit option for customers who need assistance with their mobile phones or plans.

Our staff is highly trained and knowledgeable, with a passion for providing excellent customer service. We strive to make every visit to our store a positive and enjoyable experience.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer cash payments for those who prefer.

Our store is wheelchair-accessible, with a ramp and lift providing easy access to our facilities. We also have a designated area for customers with disabilities.

Practical Information

Phone: 1212729099 1212729099 Website: stores.o2.co.uk

Our store is open from 9am to 7pm, Monday to Saturday, and 11am to 5pm on Sundays. We recommend arriving early to secure a spot, especially on weekends and public holidays.

Please note that our store may be closed on bank holidays or for special events. We will always notify our customers in advance of any changes to our opening hours.

Positive Aspects from Reviews

Our customers have praised our store for its excellent customer service, knowledgeable staff, and convenient location. Many have also appreciated our competitive prices and wide range of mobile phone options.

One customer, Sue, and her sister commented on their positive experience, saying: "We popped in on Saturday to sort out our contracts and received good service from staff there. No problems at all."

Another customer mentioned that our store is "easy to find and park near." They also appreciated the fact that our staff is "friendly and helpful."

We are proud of our excellent customer service and strive to make every visit to our store a positive experience. We appreciate our customers' feedback and look forward to serving you soon

👍 Reviews of O2 Shop West Bromwich

Yvonne R.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

j S.

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

Philip M.

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

Rawand J.

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

Karan V.

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024
But today is 05-12-2024 no update for collection shit

Proud M.

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

Jane G.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

Stephen T.

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj,
Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj,
I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now.
A Big thank you Amraj and Shannon
I never got this support from my previous provider.
well done O2 West Bromwich.
regards Steve.