Royal Mail Group Ltd - Ellesmere Port

Introduction

Royal Mail Group Ltd, situated at 14 Rosscliffe Road, Ellesmere Port, is a prominent international business that has been connecting customers, companies, and countries for over five centuries. As a modern, efficient network, they deliver letters, parcels, and new products across 40 countries, leveraging digital innovation and a strong commitment to sustainability.

Main Services

• Shipping and Mailing Service: Royal Mail Group Ltd provides comprehensive shipping and mailing services, ensuring billions of deliveries worldwide every year. They cater to both personal and business needs, offering a range of options from standard to expedited delivery.
• Post Office: As a key component of the UK's postal network, Royal Mail Group Ltd operates as a post office, providing essential services such as letter and parcel collection, redirect services, and special delivery options. They also handle international postage and offer services for businesses, including business mail solutions and franking machines.
• Delivery Services: Royal Mail Group Ltd offers various delivery services to meet diverse customer needs. Their services include:
  • First Class and Second Class mail for letters and small packages
  • Parcelforce Worldwide for express and next-day deliveries
  • Special Delivery Guaranteed for urgent, time-sensitive items
  • International services for deliveries outside the UK
• Returns and Compensation: Royal Mail Group Ltd facilitates returns for online shopping and provides compensation options in case of loss, damage, or delay. They also offer insurance for valuable items.

Location and Access

Royal Mail Group Ltd is located at 14 Rosscliffe Road, Ellesmere Port, CH65 5AA, United Kingdom. The branch is situated in the Rossmore area, close to Rossmore Business Park and Ellesmere Port Town Centre. It is easily accessible via the A41 and A54 roads, and the nearest train station is Ellesmere Port railway station, approximately 2 miles away.

For those traveling by car, there is a wheelchair-accessible car park available on-site, ensuring accessibility for all customers. Additionally, the entrance to the building is also wheelchair-accessible, further enhancing the convenience and inclusivity of the location.

Featured Characteristics

• Automated Kiosks: Royal Mail Group Ltd offers automated kiosks for self-service, allowing customers to weigh and pay for parcels, print postage, and manage their mailbox services conveniently and quickly.
• Mailbox Services: The branch provides mailbox services for individuals and businesses, offering a secure and convenient way to receive mail and parcels.
• Business Services: Royal Mail Group Ltd caters to businesses of all sizes, offering a range of services including business mail solutions, franking machines, and tailored delivery options to meet specific business needs.
• Online Tracking: Royal Mail Group Ltd provides online tracking services for customers, allowing them to monitor the progress of their deliveries in real-time.

Practical Information

• Address: 14 Rosscliffe Road, Ellesmere Port, CH65 5AA, United Kingdom
• Phone: 3457740740
• Website: jobs.royalmailgroup.com
• Opening Hours:
  • Monday to Friday: 8:30 AM - 6:00 PM
  • Saturday: 9:00 AM - 1:00 PM
  • Sunday: Closed

Positive Aspects from Reviews

With an average opinion of 2.3/5 based on 53 Google My Business reviews, customers have praised Royal Mail Group Ltd for several aspects of their service:

• Staff Friendliness: Many customers have commended the helpful and friendly staff, highlighting their professionalism and willingness to assist.
• Convenient Location: The branch's location, close to major roads and the town center, has been appreciated by customers for its ease of access.
• Self-Service Options: The availability of automated kiosks has been praised for providing a quick and hassle-free experience for customers.
• Competitive Pricing: Several customers have mentioned that the pricing for services is reasonable and competitive compared to other postal services.

While there are areas for improvement, as indicated by the average opinion, Royal Mail Group Ltd has shown a willingness to address customer concerns and continuously strive to enhance their services. Their commitment to innovation, sustainability, and customer satisfaction makes them a valuable and prominent presence in the postal industry.

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷
Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see.
But hey ho I will have to live with it.....

THANKS ROYAL MAIL LEARN TO READ

PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign.
Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter.

It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!!
My security was of no importance to him. He was utterly rude and a total mysogenist.
Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area?

This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star.
I don’t know why these guys are still in operation. Worse delivery service ever.
*Always delivering my mail to another address…
*1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.