West One Bathrooms - Chelsea - London

Ellie M.

We renovated our en-suite bathroom. Sham at West One Chelsea - from the minute I walked into the showroom made me feel at ease, listened to my ideas & acknowledged our budget (unlike so many other companies visited). Sham could not have made the experience more seamless & stress free for us. From recommending contractors to his very sound design advice (managing my sometimes very large ideas with a polite, realistic, solution based approach) within the small tricky space to accommodating last minute changes and actively getting everything to us as quick as possible. I cannot recommend enough! We almost can’t wait to do our second bathroom 😂

Anna S.

West One failed on multiple levels during my bathroom projects.

The Inbani Strato vanity warped and split within days, shower components arrived damaged, and I was charged for a product that never arrived.

Design was poor. They advised installing a steam generator where it could cause burns or even electrocution during use. My designer said an extractor would not be necessary, contradicting the manufacturer’s advice. I was also not told I needed to tank the shower – this cannot be done retrospectively and will cause long-term problems. The shower door itself caused ceiling and floor damage, requiring full replacement.

Communication was slow, contradictory, and unhelpful. It took nearly two years to complete the work, and the incurred extra costs were claimed back through the courts.

I cannot recommend West One.

Kelly K.

Nice showroom but really rude staff member. Didn't even want to get up from her chair to assist me this weekend. I actually heard her declining her colleague's suggestion to go help me. The male employeewas nice and tried to help, but decided to take my business elsewhere given how rude his colleague was. Someone else will be happy to help us with our full home renovation project.

Emma W.

We are extremely disappointed with West One Bathrooms. Had been recommended to use them by our designer but would not recommend them following our experience. This was due to an extremely late delivery of a vanity unit from a Spanish company they use. Communication was poor and misleading. It was v delayed, then arrived broken and therefore another one was ordered and when it finally arrived, the delivery was late on in the day which meant tradespeople were waiting around. Compensation for the long delay and inconvenience was begrudingly agreed in our opinion by a director. Then, the bath cracked upon first use. No further compensation was offered for the further delays. All the compensation we received was used to pay the tradespeople to install the delayed items as extra days were needed to do this.

Anatsi D.

We had an exceptional experience working with Sham. From the very first interaction to our detailed consultation, Sham demonstrated remarkable attentiveness to our specific requirements. His expert advice and prompt support were invaluable. We now have great and unique pieces for our home.

We highly recommend Sham's services and those of West One Bathrooms. Sham consistently went above and beyond to ensure our satisfaction. We will definitely return to purchase more items for our main bathroom.

Clare U.

From start to finish this was a painless, even pleasant (!), process and the end product is a really good looking bathroom. Lukas at West One Bathrooms was very helpful over the design and the fittings. We were then helped by Adrian of FiveSextillion to find the right contractors, The Hamilton Group, and they supervised the excellent Darek who did the actual installation work. We love our bathroom, and we feel strongly that it is good value as well as being very nice to bath in!

Miffa S.

My experience of working with the team at West One was absolutely fantastic! From the minute that I walked into the Chelsea showroom, to the moment when the taps were turned on for the first time, I felt that I was thoroughly understood and supported. Sandra and her colleagues welcomed me, listened carefully to what I wanted to achieve and then provided me with really expert advice to ensure that I got exactly what I wanted.
I really liked the fact that everything was so quick and straight forward. Sandra is a dream to work with and I cannot recommend her highly enough.”

Virginia D. C.

I visited the showroom with my partner because we just bought a house and are looking to renovate the bathroom at some point. We were quite confused in terms of which products to choose how to go get started. Lukas was very helpful and gave us great advice! He explained the whole process and recommended fitting services so that the whole renovation would come as a package which is exactly what we were looking for. I would highly recommend the showroom for its range of products and excellent service. We can't wait to start working together