Go! Active @ The Arc - Chesterfield

Oak R86

Wow… visited with children for a child’s birthday pool party and the lifeguard stopped all children from going beyond the half way point on the inflatable. We’ve been to two other pool parties here in the last few months and not had this issue before.

I didn’t complain though, I merely pointed out my child was a competent swimmer. But while she was off swimming, the lifeguard seemed intent to want to argue and within seconds the lifeguard was calling for the manger to come and have a word with me - a bit overkill for saying ‘she can swim!’

The manager did come and have a chat (he seemed a little embarrassed when I said I’d not complained) and he was very professional unlike the lifeguard.

Apparently it’s at the discretion of the duty lifeguard and all children need to have a 50m badge to use the full inflatable. Unfortunately we don’t tend to carry that with us to the swimming pool!

I appreciate its risk management and not all children are likely to be able to swim that distance but parents are required to be in the water to supervise and they tend to know their children’s ability; whether or not you pull your 50m badge out seems a little irrelevant (especially if an overzealous lifeguard is going to take matters into their own hands anyway!)

To avoid the ambiguity and inconsistency it’d be worth considering a smaller inflatable so all children can use all of the inflatable.

We were considering booking here for two parties next year but we'll now look elsewhere. It’s a shame because the children enjoyed previous parties but I can’t explain why they’re OK to use the inflatable at one party but not another.

Stephanie Allen

Would leave a 0 star review if I could. We visited as we are down to see family for holidays.
/ reception staff incredibly rude! Showers too hot for children! Smells of wee in changing rooms! Reception staff talking down to me in front of customers for simply reading the pool timetable wrong so we couldn’t swim. Made me pay for a locker lock even tho we are only here for a week! Vending machines don’t work properly . Soft play has one slide is absolutely tiny had to pay for a full session and we only stayed for 10 minutes. Will never visit here again.

Yorkshire adventurer

Really nice local facility, always been nice and friendly, clean and everything well serviced. We use everything from the kids play area to the very cost effective kids swimming with the inflatables. Value for money & nice to be local.

Family membership is fantastic value for money as we’re a family of 5. Gives you loads to do over the summer holidays including kids clubs and full gym memberships.

Ann Hill

They play area was very good.
But unfortunately I wasn't impressed with the unfriendly staff
Especially the ones serving food. Need to be more polite and friendly
It doesn't cost anything to smile 😉

Tony Patterson

Great little centre with lots of activities for kids and their parents, family membership makes it manageable for families. Staff are friendly and do a good job especially through the summer holidays, can't say enough about it really and it's local.

Lee Umney

Great gym, well specced and equipped.
At peak times it does get busy but not overly so.
No issues with people there, all friendly and no one trying to make others feel uncomfortable, etc
Will be renewing my membership in April.
Using Don, one of their personal trainers, very good and knowledgeable, would recommend him if anyone is looking for a PT in the area.

Jason Booker

£6 for soft play, on a budget you'd have to choose between kids playing or food to feed them whilst here. Receptionist extremely rude

sandra dagnall

The. Arc Go Active was lovely. Beautiful if yr a swimmer. We went to the over 50’s club. My husband has Alzheimer’s and I’m exploring different classes that are suitable for him. We played table tennis which he enjoyed but he’s never been a sportsman. If you enjoy badminton you would love this group.