Brasshouse Languages - Birmingham

Anon

The language courses are so good and excellent value, but the admin side of things seems like a bit of a disaster 🙁 Every term it's the same ordeal with access passes not working/not available, and simply enrolling in your course is far more painful than it should be. Good luck ever getting through on the phones, or getting a response to a message!

There are always huge queues at the start of each term as students have to be issued guest passes as the full passes are never ready, and this continues for weeks. They even forgot to charge me once!

I am sure the staff are doing the best they can with the tools available, but this system is in desperate need of modernization.

Daniel D.

Won’t ever bother Hiding my name. Forgot my ID at home after coming from the office. The lady behind the desk asked for my details which took literally two seconds. Told her it was an accident after she complained for doing her job and told me that my response was “attitude” after saying it in the most calm way. I’m an adult and was treated like an absolute child. She’s the manager behind the desk and ought to talk to customers with a greater deal of respect when no offence was even given to her.

Even asked for a plastic cup of water the previous to have a drink which there were plenty of on the customer desk for the water dispenser . She told me off saying even for asking. Customer service is just atrocious here. Just not impressed.

wayne H.

I learnt a lot, it was very fun and engaging.
The teacher is very high quality.
The material given is clearly developed over time.
It is a safe environment.
The guidance is professional.
The administration staff are experienced and polite.

Rukia M.

I was learning Chinese there last year . Such an amazing experience and competent teachers . I’ve learnt so much each term. Now I’m confident enough to talk to native Chinese speakers . Thank You to my teacher and the lovely staff at the front desk who always helped me with any query .

Shuk B.

I have had a horrific experience here. Became a target of hate on both the Podcasting course (Kanas Wong) & Digital Photography course (Mark Holloway). Both tutors made vulgar remarks in every sentence. Kanas included a case study & a presentation with implied nasty innuendos / sexual remarks. Some students were also instructed to make nasty vile horrific remarks over 5 weeks! I have made 2 complaints both have been deliberately ignored! Neither tutor taught the course properly & Mark Holloway made sure I didn’t receive the learning like the rest of the students! Mark displayed an unhealthy obsesstion with Chinese dolls! I had my enquiry about courses ignored. The marketing manager also made inappropriate nasty digs. Management knew the game they have been playing. I have been a target of hate crime & abuse by University of Birmingham, Birmingham MPs, Conservative & Labour government, corrupt police.

The follow to my review a year later has is a way for Brasshouse / Adult Education Service to cover up the horrendous abuse which took place. Nothing was done at the time or afterwards!

Sameer M. R.

A great place to study in peace and learn new things depending on your own pace.

The teachers are very friendly and they offer great help through-out the week whenever you need it. The tutors do not behave like at secondary schools or colleges.

I have been studying for 5 years at Brasshouse and I am deeply upset at its departure in August 2016, so it can merge with the useless Library of Birmingham.

Fadima M.

Language I was one of the students learning English .

Ali I.

Currently learning mandarin there. Great teachers, very respectful staff. It's been about 6 months in now and I've had no issues. For the price of the course, I'd definitely reccomend it.