Smart Start Childcare - Birmingham

jo C.

This is the 3rd nursery my children have attended. We have had troubles at the other two for various reasons. However, this nursery is a breath of fresh air. My children love it there. They have great outdoor play facilities, includong a huge mud kitchen, slide, etc. The nursery always looks clean and looked after, very different to the chaos I've seen in other nurseries. The staff are friendly and genuinely seem like they are interested and care about the children. My children really enjoy it there and actually come out skipping after a long day. My eldest couldn't sleep at previous nurseries as other nurseries expect them to sleep in the same room in daylight, however here, they actually set up an environment conducive to sleep with white noise and a darkened room. My son now sleeps for several hours every nursery day. They post excellent feedback reports about my children on a monthly basis. And actually use a useful app 'famly' to document my child's day, unlike other nurseries that use apps that weren't helpful or informative at all. There is even the option to book additional days as required which is such a help l.
Overall I'm very happy with this nursery. Would recommend anyone to go and take a look.

Sarah W.

Smart start is a fantastic nursery and I wouldn’t send my children anywhere else! It’s by far the best nursery in the area. My 3 daughters have been attending here for nearly 4 years, my eldest two now attend school but they always come back during the holidays for the holiday club!

All of the managers and staff are friendly, approachable and down to earth. They are very accommodating and have been able to assist with behavioural issues that my youngest was having at the time. The nursery has lots of space and is always exceptionally clean and tidy with a very good range of equipment for children of all ages. The outside play area is very spacious and well kept.

They also run various events throughout the year such as picnics and stay and plays that parents can attend with their children which is lovely!

I highly recommend this nursery!

Sana A.

What an incredible nursery and team! I cannot praise the staff enough for their dedication and genuine care towards the children. As you come to collect the children you can clearly see the pure joy on their faces as they're busy in activities. You receive regular feedback, staff are approachable and welcoming and provide updates on Tapestry and face to face, we've had a parents evening and sports day which you don't really expect with independent nurseries but shows how they really go above and beyond. My daughter absolutely loves it here, she had no trouble settling in at all and looks forward to her nursery days. Food was a big worry of mine but I'm so pleased they offer nutritional and varied food cooked on site, whilst my daughter had some dietary changes due to health issues, the staff were so so accommodating and careful and attentive. Whilst we went through a difficult time with sleepless nights due to health issues, the nursery was kind to offer afternoon slots which made such a huge difference. They really are so flexible and compassionate. The only downside is that my daughter has to leave to go to primary school, Smart start you have been incredible thank you so much!!

Zareen R.

Smart start is an excellent nursery, my daughter attended there and my son has just finished ready for school. My boy attended since he was 14 months and I was very nervous as he was very young and wasn’t sure how he would settle in a completely new setting for 2 full days. Smart start assured me and have to say he was very happy there and has grown up to be a confident, smart and well mannered 4 year old. I was assured as the nursery is secluded with security gates and a good environment around them. With a personal chef which you know that your boy will be eating healthy. Thankyou to all the staff from baby to preschool room and everyone at reception. One of the best nurseries in the area so far.

Rachael D.

Amazing nursery with a variety of indoor and outdoor spaces to ensure children are learning and developing at their best potential . The staff are lovely and welcoming to all children. Amazing diverse setting!

Chantelle O.

My little girl attended this nursery and LOVED IT! She settled in so well and all the staff I interacted with were lovely. We moved location and had to take our little girl out! She misses this place so much and that says a lot considering she doesn’t ever like to be away from her parents! Thank you for everything smart start, we miss you ❤️

Nicole S.

I would not recommend sending your child/ren here if they require extra support for their extra needs.

- I phoned multiple times enquiring for spaces available for my child as well as explaining vaguely about their needs; to be told he will be placed on a waiting list. (Enquiring since late last year).
- Finally I managed to secure a show around the nursery in June for a September start. Management asked why my child did not enquire sooner as spaces were available, before she had learnt I had been seeking a place since late last year, she backtracked and said actually spaces must not of been available.
- During the show around I felt like I was stepping on eggshell's as she observed my child and I explained his needs; I could straight away tell our presence was not welcomed; to be told that maybe my child would be better off in a nursery more suited for his needs (which I found baffling considering they claim they have Senco staff and external consultants) They didn't give any support or a chance to see how he would settle in an actual nursery environment.
- I found management was very patronising and lacking support that I decided the nursery wasn't the place for my child and walked out.
- Many more comments were made but I will just leave my review as it is.

(Showed around by Parveen).

Kristina I.

Beautiful nursery and staff! My 1st born started this year on part time basis. It took so long choosing nursery for my child. Took a lot of research and many visits to local nurseries. However once we visited this nursery I knew in my heart my child would love it here! In fact he did! As he came with us and did not want to leave. Staff has been amazing from day one! Honestly very helpful and supportive. Beautiful nursery inside and out. Lovely play area with plenty to do.Perfect parking facilities for parents. Son always comes home clean and full of storries of activities he has done. Very happy and honestly could not be more grateful and could not recomend this nursery enough!! Thank you all!