Compton Care - Wolverhampton

Ann Murphh

The staff at compton care are amazing. My husband Phil, spent his last days there. Nothing was too much trouble for the staff from the cleaners to the consultant. They not only cared for my husband but also us as a family. The care given to my husband was outstanding and as a family cannot thank the staff enough. Keep up the good work because we see you as pure angels. God bless you all.

Laura Cooke

My family have always given to compton care for many years, including my nan who was admitted a while ago, she has now been discharged to a nursing home.
The grounds, the patient unit, gardens and shop are lovely,its some of the staff on the inpatient unit who let compton care down.
The communication is very poor, you walk on the unit, your lucky to get a nurse/hca speak or smile at you, trying to find out how your relative has been doing, you dont get told very much. The only staff member who actually introduced himself and greeted us everytime was a lovely male hca Ade.
We felt as a family that my nan was a burden to them, as they began talking about getting her discharged quite quickly, the nursing staff show no empathy,and some act like they dont want to be there at all. The whole time my nan was there, I only saw whilst visiting a bank staff nurse ask my nan if she wanted a drink, the only other staff i saw do this was the catering lady, I cannot fault her.
I dont feel they encouraged my nan as much as they should of done with her e&d.
Thankyou to the lovely volunteers at reception desk, the cleaners who were lovely to my nan and Ade the Hca. Its such a same that the attitude of the rest of the staff and broken communication let that inpatient unit down.

Derek Pugh

My father and I were invited to a presentation and tour of Molineux yesterday. There was a lady called Jo.she was so lovely and made us feel so special.i would like to thank her for her hospitality. She is a credit to your company.

Helen Carless

My mom is here and me and my two brothers cannot believe the care,clearness, food,facilities and support as a family mom is getting not because its just Christmas we have seen all of the above over time and we thank our lucky stars every day for Compton care ❤️ ?

fragglekid7

Thank you to all the staff at Compton who took such great care of my Father. It was so reassuring to see the professionalism and care they showed him and I will always be grateful. A special thank you to Rachel Deans for all her efforts and kindness and to Dr Amy for her compassion and support.

Esther Grabowski

This is my review of Compton Care. Out of loving remembrance for my mum I'll be honest and respectful.
Compton Care obviously excels at many things in regards to how well it functions, the quality of the building itself, the professionalism of most of the staff, the aesthetic and mostly calm environment, the beautiful architecture and landscaping, but there were some things that bothered me a little and I feel could be improved.

Some of the good:
• Hot drink facilities
• Family can also order meals onsite
• There are therapy dogs that visit patients, which is wonderful and interactive

Why I removed two stars:
• Transparency. The dying process can be complex and distressing, especially if you don't know what's happening or why certain medications are administered. You're not told what the side effects are. You're not told, unless you ask, what the signs of dying are so that you're prepared. I got most of my knowledge from Google and the two nurses who did take time to speak to us family members. My mum was admitted perfectly mentally sound and communicative, but due to her pain had to be on high levels of pain relief, ended up confused and distressed and then had to be sedated to combat that confusion. They call it terminal agitation.
• Mixed messaging. One of the nurses refused to give my mum additional pain relief at my request, because she said my mum's knees would be up if she was in pain, but she was heavily sedated. My mum never moved once during her last week. She couldn't have moved her legs. All she could do was twitch her thumb (which she did once), facially wince, or do brief movements of her eyebrows. The same nurse also talked over my mum a few times and appeared to question whether my mum was really in pain, when my mum was still able to communicate.
My mum was someone who barely took painkillers when she was healthy. She had Pancreatic Cancer. I can state quite emphatically: she was in pain.

I still now (in 2024 - my mum passed away in November 2022 - highly dislike the nurse who added frustration and discomfort to my mum's last days. Her name began with an R.

• My mum had a sore on her bum that caused a lot of discomfort for her and I feel could've been treated sooner.
• After my mum's death (which I nearly missed by seconds) she had a sore on left ear, which both myself and it seems the staff hadn't noticed, and it must've been painful for her because she winced whenever her head was moved even a little (despite her heavy sedation).
• Some staff are friendly and compassionate, but there were a couple whose manner could have been warmer. They would enter my mum's room and not even acknowledge family, let alone speak or introduce themselves to my mum. My mum valued manners and a friendly manner a great deal. She had worked in social care herself and was always kind and compassionate to the people she cared for. Just because someone is dying they don't stop being a person. They still exist. They still need to be acknowledged.
• Some of the night staff are a little noisy (banging bins, laughing etc) but thankfully it didn't disturb my mum.

Some more good:
• The good staff who laugh with you, interact warmly with the patient and explain things to you
• Therapy treatments are available for patients and family
• You can bring your own pets
• Doctors constantly reasses medication and pain relief and will answer direct questions
• The food is good (although sometimes my mum asked for certain things and didn't get what she asked for, but this did improve later until she could no longer eat.) One of the catering staff (blonde hair in a ponytail) always went that extra mile and showed my mum so much compassion.
• Receptionists are super friendly and welcoming
• The Chaplain lady was very kind and compassionate also
• The fact family can stay the night with loved ones

Overall, Compton Care aided my beloved mum in her last days. It wasn't perfect and some things could be improved. However, my mum went as peacefully as is possible with a heinous disease like Pancreatic Cancer. She fought until her last breath.

Diane Hodgkiss

My daughter's father was admitted to Compton Hospice. He spent the day there and passed away on the evening. The room was lovely so we're the nurses. We were so glad he spent his last day there. We decided to take a lot of his belongings to the charity shop there. Unfortunately there was a gentleman who worked there who was not at all appreciative of the things we were taking in. I am now reluctant to take anymore as we were made to feel uncomfortable. Cafe on site was very nice.

Chloe Crow

Can’t praise Compton Care enough!
Unfortunately my dad’s cancer had spread and he quickly became end of life. We got him out of hospital and he had care at home, Compton were so efficient. I had a call within 2 hours of getting him home explaining what would happen and who to call if we needed anything. They were so helpful and couldn’t do enough for both my Dad and us the family. Although losing Dad was so hard and such a shock I’m so glad we had Comptons help to get him through his final days. I will forever be grateful and can’t thank all the team enough.